Here's the whole process:

1. You order your Memory Box.
2. We email you an order confirmation and Welcome Guide.
3. The Memory Box arrives on your doorstep, 1 to 3 days after you order.
4. You put in all the old media you wish to have digitised. This can include video tapes, audio tapes and reels, film reels, slides, negatives, and prints. There are stickers in the box and a "Name-It Sheet", so you can tell us what to call the digital copy of each media item.
5. When you're ready, our secure courier collects the Memory Box, or you can drop it off at one of 25,000 drop off locations.
6. We receive your Memory Box at the lab, where we inspect each item. Any item in need of cleaning or repair is passed to our team of restoration experts, who sort them out at no extra cost to you.
7. Once the items are restored, the digitisation team do their magic. If any of your items turn out to be blank, you'll be refunded for them.
8. Once digitised, your digital memories go through Quality Control to make sure the transfer is top quality. They're then uploaded to your complimentary Cloud album, and any memory sticks or DVDs you've chosen to add to your order.
9. We return your Memory Box with your old media and your new digital memories.
10. You can now enjoy your memories on any digital device, such as smartphone, tablet, computer and smart TV! You can now easily enjoy and share with them people you love. Relive the most precious memories of your life at the touch of a button.

Below is a list of what we commonly digitise. If you don't see your media type here, get in contact with us because we can probably digitise it.

Video Tapes

• VHS
• VHS-C
• Mini DV
• Hi8
• Digital8
• Video8
• Umatic
• Micro MV
• Betamax
• Betacam

Cine Film

• Super 8
• 8mm
• 9.5mm
• 16mm
• 35mm

Audio Tapes

• Cassettes
• Reel to Reel
• Micro Cassette
• Mini Cassette
• DAT Tape

Photograph

• Slides
• Prints
• Negatives
• APS
• Glass negatives
• Photo Albums

Other

• CD
• DVD
• Mini Discs
• Blu Ray

Here's what counts as an item

📼One video or audio tape (all types)

🎞️25 x any type of photograph such as prints, slides and developed negatives

📽️One film or audio reel under 5" (all types)

📽️ One film or audio reel 5" and over counts as two items

Simply include them in your Memory Box when it arrives. We'll send you an online invoice for them when they arrive at the lab.

So, you buy your Memory Box now and pay for the extra items later.

That means if you have too many items for one size of Memory Box but enough for the next size up, you just get the smaller box now.

You have 4 options. We guarantee that one of any option is sufficient to cover your whole order.

1. Cloud album - this is included with every order. It makes it easy to share your memories with your important people, wherever they are in the world.

2. Premium USB – This beautiful crystalline memory stick and gift box set is the most popular choice for presents. It's the perfect package for the gift of precious memories.

3. Classic USB – this sturdy steel memory stick is perfect for creating a physical backup of your most important family memories.

4. DVDs – A straightforward choice for those with a DVD player.

We've invested thousands of hours and hundreds of thousands of pounds into becoming the safest digitisers in Europe.

Here's how we've done it:

1. We designed the Memory Box to be lightweight yet crush-proof, so that your media is guaranteed to be safe in transit. We've never had a single item become damaged in our care.

2. We use the safest courier service possible. It's the same special branch of DPD that AQA and Edexcel use to transport sealed A-level and university papers to their headquarters as well as the same courier who transport passports. It's safe to say we've never had a single item become lost in our care.

3. We use a custom QR-code system to individually track every item throughout our facility.

You might not know if your item is blank or not. If it turns out to be blank, we will refund you for that item.

Most of the time we can digitise media in bad condition.

We inspect all media upon its arrival at our lab. If it's in bad condition, it goes to our restoration team. They will get it ready it for digitisation at no extra charge.

In the rare instances where we cannot get a transfer, you will simply be refunded those items.

The typical turnaround time for most orders is 6-8 weeks from the date they arrive at the lab.

Yes. If you have a Smart TV, it's simple to plug your USB straight in to the TV, or login to your Cloud album.

If you have a TV with an HMDI port, you can connect your desktop or laptop computer to it via an HDMI cable.